io-DigitalSolutions offers qualified support services for SAP ERP, SAP EWM and MFS, SAP WM, and all certified add-on solutions
Conclusion of the ramp-up phase and the beginning of productive operation after go-live usually mark the completion of an SAP implementation project. But daily operations, new processes and changes in product or client structures often create the need for further needs-based support.
To this purpose, io-DigitalSolutions also provides hotline support, incident management and change request services. This SAP support follows a standard process that is adapted to the special requirements of each client.
Our hotline is available 24/7.
How our support process works:
- An incident is reported by e-mail, phone or web interface to the io-DigitalSolutions help desk
- The incident is assigned to the io-DigitalSolutions support staff
- The support team reviews, analyses, clarifies and develops a solution
- A solution description and status updates are e-mailed to the client
- The solution is entered into the io-DigitalSolutions database