ParCon easyTrack-Service® meets the requirements of an intelligent Workforce Management which – in combination with efficient Tour Planning – will substantially enhance Field Service Scheduling processes and at the same time providing maximum Service Quality for the customers (i.e. for compliance with Service Level Agreements, SLA)
The add on solution easyTrack-Service® enhances the assignment of demands to qualified resources thus providing full utilization of free time frames.
The easyTrack-Service® Planning Board offers maximum overview of the availability or the absences of resources respectively information on their utilization level. Due to the interaction of both the Planning Board and the Scheduling Cockpit tours may be scheduled directly on the Planning Board. Further demands may be added and optimized.
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Manual or automatic Scheduling is enhanced by Geographical providing optimum tour calculation so that the travel time may be substantially minimized, at the same time fully exploiting the operating time potential.
Optimum transparency and flexibility
By means of status and traffic-light functionalities as well as qualification tests, at any given moment the planner is provided with status information such as customer notification, order confirmation or cancellation as well as expiring qualification of resources.
Furthermore, Realtime tracking by GPS offers a high level of transparency and flexibility in order to adhere to deadlines or, if required, to inform customers in time about arising changes of appointed schedules. Such transparency increases the customers’ trust and satisfaction – especially of contract customers with recurring inspections and service contracts.
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